According to the Gartner Inc. report in December 2019, IT will be a key driver and may affect to the organization’s infrastructure and operation in 2020. One of them is IT Automation, which is a very important trend, Gartner advised. Every organization must be aware of and prepare to drive your company to digital transformation (DX) era.
Gartner’s analysts said that in several years ago, most organizations want their IT department try to work with a focus on higher-value tasks, which are important to the organization or business. Rather than wasting time and effort on non-value work. Therefore, trend of IT systems to automate the certain tasks (or IT Automation) is a strategy that organizations must consider and find appropriate ways to apply in ally with the working policies as well as saving the IT operation cost must be considered.
NetkaView Network Manager X (NNMX) is able to support IT automation solutions for IT administrators and can be adapted to the work processes of the organization. Whether it helps to respond and automate the IT’s task which the system administrators do not waste time or effort to operate it by themselves such as;
(1) When the NNMX detects certain abnormalities of the server, the admin can specify the Correlation Rules in advance, so the system can repair itself (Self-remediation) immediately, such as restarting the server’s service.
(2) Let the NNMX back up data immediately when an event occurs in accordance with trigger is set.
(3) NNMX open the incident ticket to an IT service management system (ITSM such as NetkaQuartz Service Desk) or an existing e-mail system for alert notification automatically, without performing by IT admin/staff during working hours.